Privacy Policy
Last updated: 13 November 2026
This policy explains what personal data See Guru collects, why, who helps us process it, how long we keep it and what your rights are. It covers the see.guru website and the See Guru mobile apps. Speakykid, our service for children, has its own privacy policy on speakykid.com.
1. Who we are
See Guru, Inc., 2810 N Church St PMB 624109, Wilmington, DE 19802-4447, USA, runs See Guru and decides how your personal data is used (the "controller"). Contact: info@see.guru, WhatsApp +1 442 222 2841.
In Israel, See Guru lessons are also sold by Vantix Daniel Ltd (company no. 517337184, HaNarkis 13, Ashdod), the See Guru franchisee in Israel. When you buy from Vantix Daniel Ltd, for example by phone with payment in shekels, Vantix Daniel Ltd receives the details needed for that sale and its payment.
2. What we collect
- Account details: your name, email address, phone number, country, language, time zone, profile photo if you add one, and the sign-in you use (password, or Google, Facebook or Apple sign-in).
- Family members and children: the names and details you enter for the family members you add, including children (see section 7).
- Lessons: bookings, teachers, lesson status, your level, homework, words you learn, progress reports, ratings and reviews.
- Lesson recordings: in the See Guru lesson room and in Zoom the audio of the lesson is recorded so that we can make a written transcript and a lesson summary. The video is recorded only if video recording of lessons is turned on in the account settings (for a child's account, the parent turns it on in the family account). Then the lessons of that account are recorded on video in the See Guru lesson room and in Zoom, for adults and children alike. It is off until it is turned on, and it can be turned off at any time. An adult student who has not used this setting can still choose before a lesson in the lesson room whether the video of that lesson is recorded. A video recording can be watched in your account, and the teacher of that lesson can also open it.
- Transcripts and AI summaries: the written transcript of the lesson audio, the lesson summary, the words and topics of the lesson, and a quality review of the lesson for our team.
- Messages: messages you send us or our teachers on the website, in the website chat, on WhatsApp, on Telegram and by email, and our replies.
- Telegram: When you write to our Telegram bot @SeeGuruNotificationBot or to our team's Telegram account, or connect the bot, we keep your Telegram user ID, your public Telegram username if you have one, which bot or account you used, and when you first and last wrote. We use this to recognise you and to send you messages in the bot. We link it to your See Guru account only through a step you take yourself: confirming your phone number in the bot, a one-time code, or the link from your account. We never search for students or parents on Telegram or import their contacts. If you block the bot or disconnect it in your settings, we stop sending messages there and keep a note of that. If it is not linked to an account, we delete it 12 months after the last message. Otherwise it is deleted when the account is deleted. For students we know are under 18, we use it only for service messages about lessons and the account, never for marketing.
- Calls: calls with our team may be recorded, transcribed and reviewed for quality and training.
- Payments: what you bought, the amount, the currency, the payment method and the status of the payment. Card payments are handled by our payment providers: we do not receive or store your full card number or security code.
- Teachers: for teacher accounts also the details needed for payouts (for example a bank account, GCash or PayPal details) and, if a teacher connects one, their calendar.
- Device and usage data: IP address, approximate country, browser, device, pages visited, and technical logs that keep the service secure and working.
- Cookies and similar tools: see section 9.
3. Why we use your data, and on what legal basis
| Purpose | Legal basis |
|---|---|
| Create and run your account, book and hold lessons, take payments, send lesson reminders and receipts | Performance of our contract with you |
| Record lesson audio, make the transcript and the lesson summary | Performance of our contract with you |
| Record lesson video | Your consent (for a child, the parent's), given in the account settings (by you, or by our team for you) or before the lesson in the lesson room |
| Review the quality of lessons and calls, train our team, protect students and teachers, prevent fraud and abuse, keep the service secure | Our legitimate interests |
| Answer your questions in chats, by phone and by email | Performance of our contract, or steps you ask for before one |
| Send news and offers by email or messaging | Your consent or our legitimate interests, as the law of your country allows; you can unsubscribe at any time |
| Analytics and advertising cookies | Your consent in the cookie banner |
| Keep payment and tax records, answer authorities | Legal obligations |
4. AI in plain words
- Our assistant Maya answers in the website chat, on WhatsApp, on Telegram and by phone. Its replies are written by AI models of OpenAI; on the phone the voice assistant is provided by Retell AI. You can ask for a person at any time, and our team reads and takes over conversations.
- Lesson transcripts are made from the lesson audio by Google Gemini, with OpenAI as a backup; for students under 18, and when we do not know a student's age, by OpenAI only. Lessons held in Zoom are transcribed by Zoom.
- Lesson summaries, words and quality reviews are written from the transcript by AI models of OpenAI; for students under 18, and when we do not know a student's age, by OpenAI only.
- Call reviews: recorded calls are transcribed and reviewed by AI models of OpenAI.
- AI can make mistakes. Your teacher and our team, not the AI, decide about your lessons, and you can ask us to check or correct anything an AI produced about you.
5. Who helps us (processors)
We share personal data only with the providers below, each for its own purpose, and with Vantix Daniel Ltd for Israeli sales (section 1). We do not sell your personal data.
| Provider | What for | Country |
|---|---|---|
| DigitalOcean | Hosting of the website, the database, files and lesson recordings | USA |
| Hetzner | Server that records lessons in the lesson room | Germany |
| LiveKit | Lesson room (live audio and video) | USA |
| Zoom | Lessons held in Zoom, their recordings and their transcripts | USA |
| Cloudflare | Delivery of the website, security and bot protection | USA |
| Stripe | Card and wallet payments | USA |
| PayPal | Payments, and payouts to teachers | USA |
| Tranzila | Card payments in shekels in Israel | Israel |
| GCash | Payouts to teachers in the Philippines | Philippines |
| Twilio and SendGrid | Text messages, phone calls and their recordings, email delivery | USA |
| Meta (WhatsApp, Facebook) | WhatsApp messages, Facebook sign-in, advertising measurement | USA, Ireland |
| Whapi.Cloud | Sending and receiving WhatsApp messages on some of our numbers | Not published by the provider |
| Telegram | Messages with our Telegram bots | United Arab Emirates |
| OpenAI | Our assistant Maya; lesson transcripts for students under 18 and when we do not know a student's age, and as a backup for other lessons; lesson summaries, words and reviews; call reviews | USA |
| Gemini transcripts and AI features, sign-in, Translate, Firebase (app analytics and push notifications), Analytics, Ads, YouTube videos on pages | USA | |
| Retell AI | Voice assistant for phone calls | USA |
| Expo | Push notifications in the mobile app | USA |
| Apple | Sign in with Apple | USA |
| Cronofy | Calendar connection for teachers who choose it | United Kingdom |
| TikTok | Advertising measurement | Ireland |
| Hotjar | Website usage analytics | Malta |
We may also disclose data when the law requires it, to protect rights and safety, or as part of a merger or sale of the business, in which case this policy continues to apply.
6. Transfers outside your country
See Guru, Inc. is in the USA, and many providers above process data in the USA or in other countries outside the European Economic Area, the United Kingdom and Israel. Many of these providers offer the EU Standard Contractual Clauses or are certified under the EU-US Data Privacy Framework for such transfers. If you prefer not to write to our AI assistant, write to info@see.guru and a person will answer.
7. Children
- An account for a child under 18 is created and managed by a parent or legal guardian, who agrees to our Terms on the child's behalf and gives the consent needed for the child's account and lessons.
- Children's lessons are handled like all lessons: the audio is recorded for the transcript and the lesson summary. The video of a child's lessons is recorded only if video recording of lessons is turned on for the child's account (by the parent, or by our team for the parent).
- The parent manages the child's profile and lessons from the family account.
- A parent can ask at any time to see, correct or delete the child's data by writing to info@see.guru from the email address of the parent's account.
8. How long we keep data
| Data | How long |
|---|---|
| Recordings of lessons in the See Guru lesson room (video and audio files) | Deleted automatically about 30 days after the lesson |
| Recordings of lessons held in Zoom | Kept in our Zoom account as audio and transcript, and also as video for accounts that turned on video recording, until we delete them; you can ask us to delete them at any time |
| Lesson transcripts, summaries and quality reviews | While your account exists. We have not yet set an automatic deletion period; you can ask us to delete them at any time |
| Call recordings and their transcripts | While needed for quality and training. We have not yet set an automatic deletion period; you can ask us to delete them at any time |
| Website chat of visitors who are not signed in | 12 months |
| Messages linked to an account (website chat, WhatsApp, Telegram, email) | While the account exists |
| Sign-in verification codes | 90 days, stored in hashed form |
| Account and lesson data | While the account exists; after you ask us to delete the account, we delete or anonymise it, except what we must keep |
| Payment records and invoices | As long as tax and accounting law requires |
| Your marketing choices (for example an unsubscribe) | As long as needed to respect them |
Copies in backups are deleted as the backups are replaced.
9. Cookies
The website uses cookies in three groups, which you choose in the cookie banner and can change at any time with "Cookie settings" at the bottom of every page:
- Necessary: sign-in, language, security, your cookie choice and the website chat (sg_wc keeps your conversation, sg_wcx remembers which version of the chat you see, up to 400 days). These are always on.
- Analytics: Google Analytics and Hotjar, to understand how the website is used.
- Marketing: Google Ads, the Meta pixel and the TikTok pixel, to measure our advertising.
The analytics and advertising tools are loaded through Google Tag Manager, and only after you accept analytics cookies in the banner.
10. Your rights
Depending on where you live, you can ask us to:
- tell you what data we hold about you and give you a copy;
- correct data that is wrong;
- delete your data;
- restrict or object to some uses, including direct marketing;
- give you your data in a portable format;
- withdraw a consent you gave, without affecting what was done before.
In Israel you also have the right to review the information about you in our database and to ask for its correction under the Protection of Privacy Law.
To use a right, write to info@see.guru from the email address of your account. We answer within 30 days. You can also complain to a data protection authority: in the EU or the EEA the authority of your country, in the United Kingdom the Information Commissioner's Office, in Israel the Privacy Protection Authority.
You can change most account details yourself in the account settings, and every marketing message tells you how to unsubscribe.
11. Security
We protect personal data with technical and organisational measures, such as encrypted connections and access controls. No system is completely secure; if a breach affects you, we will tell you as the law requires.
12. Changes
We may update this policy. The date at the top shows the latest version. If a change is important, we will also tell you by email or in your account.
13. Contact
See Guru, Inc., 2810 N Church St PMB 624109, Wilmington, DE 19802-4447, USA. Email: info@see.guru. WhatsApp: +1 442 222 2841.