Help

• How do you book a free trial lesson?Type your phone number on the See Guru home page, choose a free day and time, and confirm with a code that arrives by WhatsApp or SMS. The trial lessons are free, and no payment details are needed.
• How do I sign in, with a code or with the link you sent me?In the site menu tap "Sign In", type the phone number you registered with and choose to get a code on WhatsApp or by SMS. Type the code, tap "Confirm", and the "My Lessons" page opens. Got a link to your account from us? If the "Sign In" window opens, sign in with a code the same way.
• How do I sign up with my phone number, and what if the code does not arrive?In the site menu tap "Sign In", type your phone number and tap "Sign in". A new number for us? The "Sign Up" window opens: tick the agreement to the terms of use and the privacy policy and tap "Sign up". The code arrives by SMS or on WhatsApp. Type it, tap "Confirm", and the account is ready.
• Can't find a time that suits you for a trial lesson?In the "Schedule Free Trial Meeting" window, tap "More dates" to see the whole week, scroll down to the evening hours, and the arrow next to the dates moves to the next week. Still no time that suits you? Write to Maya on WhatsApp: she can help find a time with a teacher.
• How do you join the lesson?The next lesson appears on the "My Lessons" page. When the teacher starts the lesson, the button "Connect to Lesson" appears on the lesson card, and the lesson opens in Zoom or in See Guru's lesson room in the browser. It is worth testing the camera and microphone before the lesson.
• Your camera, microphone or sound doesn't work in the lesson?Before the lesson, on the lesson page, tap "Test camera and microphone", and when the browser asks, allow access to the camera and microphone. Access blocked? On a computer click the camera icon in the address bar; on a phone allow the camera and microphone for the browser in the phone's settings; then tap "Try again".
• When is my lesson?The date and time of every lesson appear on the lesson card on the "My Lessons" page, with the countdown "Meeting starts in". Times are shown in the account's time zone, which you can check in "Settings". About an hour before each lesson a reminder arrives on WhatsApp and by e-mail.
• How do you move a lesson to another time?On the "My Lessons" page, open the lesson card's menu, choose "Reschedule", choose a free day and time, write the reason briefly and tap "Confirm". A paid lesson can be moved free of charge up to one hour before it starts.
• How do I cancel a lesson, and what happens to it?On the "My Lessons" page you open the lesson card's menu and choose "Cancel lesson". A paid lesson can go back to waiting to be scheduled and be booked again with the same teacher, or its price can go to your wallet. Cancelling or changing is free of charge until one hour before the lesson starts.
• How do I pay for the lessons, and what happens after I pay?Open the payment link, choose a lesson length and a package, choose "Credit card" or PayPal and tap "Pay Now". You enter the card details on Stripe's secure page. After the payment "All done" appears, and from there you schedule times for the lessons.
• Is there a discount? And how do I use a promo code?Got a promo code? On the payment page type it in the "Promo code" field and tap OK. When the code fits, "Promo code applied" appears and the amount to pay updates. From time to time we send promo codes, for example on holidays and for your birthday, and in the referral program you can get credit for lessons.
• My payment did not go through: what now?If the bank declined the card, the message appears under the payment form, and you can try again on the same page: check the card details or try another card. The form didn't load? Tap "Try again" or pay with PayPal. Charged and you don't see the lessons? Write to us on WhatsApp and we will check together with you.
• How do you set a time for the lessons you paid for?On the "My Lessons" page tap "Not Assigned", then on a lesson's card tap "Schedule a Lesson" and choose a day and time. After each booked lesson, the window moves on to the next lesson waiting for a time.
• How many lessons do I have left?On the "My Lessons" page the number next to "Scheduled" is the lessons you have already booked, and the number next to "Not Assigned" is the lessons you paid for that are still waiting for a time.
• How do you change the teacher?On the "My Lessons" page open the lesson card's menu and choose "Change Guru". In the window choose a free day and time, and if several teachers are free, choose a teacher from the list. The change costs nothing extra, and it applies to the lesson you chose.
• Where do I find the homework, the lesson summary and my progress?Everything is in your account on the site. In the menu tap "Homeworks" to see and do your homework. The lesson summary is on the "My Lessons" page, under the "View Summary" button on the card of a completed lesson. And the "My progress" page shows your level, the completed lessons and the vocabulary.
• Lessons running out: how do you continue?When one or two lessons are left in the package, the "My Lessons" page shows the card "Lessons left in your package" with the button "Renew the package", which opens the payment for the same package with the same teacher. A lesson pack never renews by itself: "Renew the package" buys the same pack again. A subscription (a course or a monthly plan) renews automatically, and you can turn the renewal off with one tap on the "Subscription" page.
• Several children learning: one account, one package?From one account you can add all the family members: in the menu tap "Family accounts" and then "Add account". Every family member has their own account, with their own lessons and schedule, and you switch between them with "Go to account". You can pay together: for a pack with "Buy for family members", and for a course with one payment for everyone, with a family discount of 5% for two children and 10% for three or more.
• How do I change my phone number, e-mail, name or time zone?In the account menu tap "Settings". In the "Account Settings" tab you change the name, "Timezone" and "Email address", and further down, under "Contact numbers", the phone number. At the end tap "Save changes". A new phone or e-mail is confirmed in the "Verification" tab with a code.
• How do I complete my profile before the first lesson?On the "My Lessons" page tap "Onboarding", choose who the lesson is for and answer a few short questions, for example about your level and your goals. This is how you get more accurate recommendations. Some questions let you tap "Skip for now", and you can complete the profile later too.
• What are the practice games, and how do I play?In the account, open the menu and choose "Practice Games". You pick a category, for example "Spoken English" or "English for Kids", then a game. This way you practise English between lessons too.
• How do I teach with the new lesson plans?Before the lesson, click "Start Lesson" on the lesson card. The window suggests a lesson plan for the student, by age group, English level and goal. Click "Use this plan", then "Open plan" to see the whole lesson. In the lesson, click "Show to the student" and share that window in Zoom or in the lesson room. When you end the lesson, mark how much of the plan you used and whether the goal was met.
• Games and homework: how do I assign them and see the results?After the lesson, open the lesson card's menu and choose "Add homeworks". The homework text and the words are drafted from the lesson; check them, keep the game under "Practice Games" and click "Add homeworks". To see the results, click "View Summary" on the lesson card: the homework shows its status, the student's best result and how many times they played. "Mark as checked" adds your comment, and the student sees it.