Your camera, microphone or sound doesn't work in the lesson?
How you know it worked
The message "The camera and microphone work. Keep this page open: when the lesson starts, this page takes you in." appears.
Before the lesson, on the lesson page, tap "Test camera and microphone", and when the browser asks, allow access to the camera and microphone. Access blocked? On a computer click the camera icon in the address bar; on a phone allow the camera and microphone for the browser in the phone's settings; then tap "Try again".
Open the lesson page: from the link in the reminder e-mail, or from the lesson card on the "My Lessons" page. Open it on the phone or computer you will use in the lesson.
In the card "How to join the lesson" tap "Test camera and microphone".
When the browser asks about the camera and microphone, allow access.
Say a few words: the bar moves when the microphone hears you.
The message "The camera and microphone work. Keep this page open: when the lesson starts, this page takes you in." appears.
Click the camera icon in the browser's address bar, allow access, and click "Try again".
Allow the camera and microphone for the browser or the app in the phone's settings, then tap "Try again".
Zoom, Teams or another browser tab can hold the camera. Close them and tap "Try again".
Connect a device and tap "Try again". No camera at all? You can join with sound only, without video.
Try another browser. Chrome works best.
In the microphone menu choose "Refresh sound", or pick another microphone in the list. On a phone, if the sound goes to the earpiece, tap "Turn on speaker".
On the error screen tap "Try again". If the lesson has a Zoom link, "Join via Zoom" appears too.
Still not working? Write to us on WhatsApp, and we will help you get into the lesson.
Contact us via WhatsAppWe use cookies to enhance your browsing experience, serve personalized content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. Read more in our Privacy Policy