My payment did not go through: what now?
How you know it worked
After a successful payment the page "All done" opens with the button "Go to Lessons", and the lessons you bought appear in your account.
If the bank declined the card, the message appears under the payment form, and you can try again on the same page: check the card details or try another card. The form didn't load? Tap "Try again" or pay with PayPal. Charged and you don't see the lessons? Write to us on WhatsApp and we will check together with you.
Stay on the payment page. The message under the form says what happened, for example that the card was declined.
Check the card number, the expiry date and the security code, or type another card.
Tap "Pay Now" again.
The form didn't load and "Payment processing failed" appears? Tap "Try again" to load the page again, or "PayPal" to pay with PayPal.
Opened the payment link from inside another app (for example Instagram, Telegram or a mail app)? Copy the link, open Safari or Chrome, and paste it in the address bar. Card payment works much better there.
After a successful payment the page "All done" opens with the button "Go to Lessons", and the lessons you bought appear in your account.
Try another card or PayPal. The reason for the decline comes from the bank, and it is worth checking with them.
The link is no longer valid. Tap "Go back", or ask Maya for a new payment link on WhatsApp.
The "Subscription" page shows "Payment did not go through". Tap "Update payment method" and update the card details, so the lessons don't stop. Paid with PayPal? Update the payment method in your PayPal account.
Don't pay again. Write to us on WhatsApp, and we will check together with you.
Maya, See Guru's AI assistant, answers on WhatsApp and can send you a new payment link.
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